Terms of Service

Offers and pricing

Offers are valid for ten days from the date of issue. Fluid Translation reserves the right to charge for additional services requested by the client after an offer has been accepted.

Prices and other conditions of delivery are conditional on source documents being delivered when agreed and containing the volume of text agreed. Small changes in language or expression requested by the client after translation is completed are included in the original price; any subsequent changes are charged at the normal rate.

Liability and corrections

Fluid Translation AB is not liable for errors in the source text. If you discover errors in our work, you must report them to us in writing within two weeks of delivery, or you relinquish your right to claims.

We will make necessary corrections free of charge within a period equal to the original delivery period stated in the offer.

Late delivery of materials

If material arrives after the agreed time, Fluid Translation reserves the right to charge for additional translators or other resources necessary to complete the job according to the original schedule. We will attempt to solve the situation but reserve the right to charge overtime at standard rates (time and a half) for any overtime above eight hours per day per translator required to meet the deadline.

A project for which all or the majority of the workload falls on a weekend is subject to a standard charge of double time.

If translation work cannot start on schedule due to late arrival of materials or references, Fluid Translation may not be able to deliver according to the previously agreed schedule and reserves the right to adjust the delivery time and date. We will keep you fully informed of the status and any possible remedies.

Payment terms

Payment terms are net 15 days unless otherwise agreed. Overdue payments will be charged an annual interest rate of 24% on the overdue amount until payment is made.

Orders that are cancelled after work has begun will be billed for all work completed up to the point of cancellation.